How is my internet still down?
So I’ve had issues with Fizz for over a week with Fizz canceling my plan not once but twice (and me being unable to work since we can’t go to the office). I finally received the email during the night that my plan was reactivated but the modem is not working. Not all the lights are on. Just the first one. I tried everything: unplugging, resetting with the switch, hitting the hidden reset button at tbe back to restore factory settings... I tried everything several times, waited the appropriate amount on time, nothing. But worse: I tried reaching out and no one answers! The chat bubble seems down so I tried Facebook and Whatsapp. Nothing. I’ve been waiting for 5 hours on Facebook. It wouldn’t be a big deal if it wasn’t the FOURTH DAY IN A WEEK of being unable to work, losing wages, and wasting hours on Fizz’ website and trying to get help. And if it wasn’t after being charged TWICE in a week - yeah that’s what I call the Fizz swindle: they cancel your plan, you have to subscribe again, they charge you again. Twice in a week. And still no internet. And no rep to talk to. So my modem doesn’t work - or the connexion doesn’t. Do not link the Fizz’ help pages. I now know them by heart. I’ve followed every instructions to the letter, including the YouTube videos. Please and thank you.
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