Cannot create an account

Celine H. #35678
Celine H. #35678 Posts: 1 ✭✭
in Your Fizz Account
I tried to create an account it says my address is already in use?? I live alone!?!? How do I fix this asap, as I would like to take advantage of the referral program that ends today

Answers

  • Mike
    Mike Posts: 21,690 ✭✭
    Hi Celine

    You need to contact the support in order to check your address


    You can contact Fizz support by chat, from 8 AM to 9 PM every day, click on this link: https://fizz.ca/en/faq/what-kind-of-rewards-do-i-earn-for-inviting-friends, a green chat bubble should appear in the bottom right corner click on it and pick iMessage.
  • Yelena
    Yelena Posts: 1,861 ✭✭
    Maybe the previous tenant didn't close his Fizz account?
  • Whizz
    Whizz Posts: 23,494 admin
    He Celine,
    I'm sorry to learn about the inconvenience you're experiencing.
    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
    You just need to access an FAQ(link), scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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