Internet signal pb?

abed D. #1348

Intermittent interrupt

Mike

Hi Abed

Check the led status. If one of the 2 arrows is off or flashing this means that you have a problem with the signal from the coaxial cable, can be a problem with in your sector. Turn off the modem, disconnect the coaxiale cable, waith 2 minutes, connect the coaxial cable, reconnect the power cable, wait 2 minutes and try to connect. If this does not help it can be a problem in your sector.


Are you connected to the modem by wifi or ethernet cable? Does the problem affect both?

This guide can help you out: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Lieux

Abed you can try 2 things: disable the 2 bands and have your own router. Look here in those manuals to know how to do it.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz
And if anything helped reach fizz for more help. Go on fizz.ca and a little bubble will appear on the bottom page click on it.

Whizz

Hello abed,
Apologies for the encountered issue.
I have verified your modem and there seem to be a signal that shows that your modem is not functioning properly. Please proceed with the tests Mike has provided and if it is still not working, reach us directly to test further with you.
Thank you for your understanding.
Have a good day.
Catalin