why i cant receive international sms anymore?

Options
Fulya
Fulya Posts: 1 ✭✭
I used to receive international sms before. However, for two weeks, I cannot. At first, I contacted to the senders, however, they all recommend to contact to the provider. Could you help me please?

Answers

  • Mando1
    Mando1 Posts: 1,042 ✭✭
    Options
    Hi Fulya,
    If you have problems contacting Fizz by chat, try Facebook Messenger. Sometimes it is easier and faster this way.
    Hope you can work it out.
  • Whizz
    Whizz Posts: 20,650 admin
    Options
    Hello Fulya,
    We're sincerely sorry to hear about this. I checked your account and saw that the mobile plan is active and in good standing. I can suggest rebooting the phone and making sure the SMSC is configured correctly, this information can be found on our FAQ: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages at section 8.
    If the issue is ongoing and the SMSC appears to be configured right, then we will indeed need some additional information in order to be able to help, Fizzy asked some great questions about the current situation. I invite you in this case to reach out to us, so we can further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana
This discussion has been closed.