I don't get the 2FA SMS from https://web.newton.co/

Franck K. #35494

I'm blocked with this website because I don't receive the sms for 2FA
Before it was working with my previous operator.
Can you do something?
Thanks

Fizzy

Hi Franck

Try restarting your phone. Also go to their website to reenter your phone number, in case there is a problem because you have changed cell provider.

If problem continues, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Franck,
We're truly sorry to hear this. Checking your account, I see you were able to reach us regarding this and a ticket was already escalated to our technical department, so they can further help.
Rest assured that we will inform you via email as soon as we have an update regarding this. If you need additional assistance in the meantime, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a wonderful day!
Ioana