Paid for data and did not received?

George R. #28620

Paid for added data. Where is it?

Mike

Hi George

if you paid for an addon and you have the transaction in your transaction history
https://fizz.ca/en/transaction-history

1- Go to My Plans in your Fizz account.
2- If you have more than one plan, choose the plan you wish to see transactions for.
3- Scroll to the bottom of the usage summary and click on Transaction history.

Try to reboot the phone and check the APN configuration
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If you modified your plan, the mod will effective your next billing cycle. If nothing helps
you must contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Andrée

Hi George,
If you paid for a data add-on, it should be available to use immediately.
I not, you should try to contact the Fizz team :
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Fizzy

Hi George

What kind of added data are you referring to?

As mentioned, add-on purchases are effective right away. However you should note that add-ons are meant to be used within your coverage area. Or did you buy a travel add-on?

On the other hand, if you made a change to your plan, the payment will only be taken the day before your renewal and the plan change will be effective on your renewal day.

If anything is missing from your account, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Billy N. #35415

this is a very good question, I wonder the same!

Whizz

Hello George,
I've verified your account and I cannot see any additional mobile data added, other than the one from your monthly plan which you already consumed, although you have many days left until the end of your current payment cycle. You can verify your daily usage from your account: My plans > Details > Daily usage.
If your mobile device is consuming a high amount of data, please have a look on your mobile settings for other applications that may use data in the background and that you may not be aware about. This FAQ will help you further: https://fizz.ca/en/faq/my-telephone-is-using-an-usual-or-high-amount-of-data-why
If you purchased an add-on, or paid for any other additional option, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. We'll need more details as to be able to figure our what could have happened. Please check the info provided on the following links:
https://fizz.ca/en/contact-us.
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a nice one!
Radu