Bought wrong item?

How to request refund

Answers

  • What was the item?
  • Hi Gabriel,
    We are users like you here.
    I guess the only wrong item you could have bought is a phone, unless you wish to change your plan.
    You can contact Fizz support for help.
    To do so, first log into your Fizz account.
    Make your way to the Solution Hub.
    On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
    The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
  • Thanks for your question.
  • Whizz
    Whizz Posts: 8,234
    Hello Gabriel,
    Thank you for your question.
    We'll do our best to help you further, but we'll need more details about the purchased item. As Fizzy suggested, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
    https://fizz.ca/en/contact-us.
    https://facebook.com/fizzca
    twitter.com/fizz_ca
    Have a nice one!
    Radu
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