Unable to update the Modem Password?

What a total nightmare it's been. I am unable to update my Modem password. They only I can update the modem password is by knowing the current password. https://community.fizz.ca/questions/2079450-change-wifi-password -- Username: cusadmin Fine that's good but then it asks for a Password and I don't know it. (enter the new password you selected during initial configuration) -- well I don't know that password either.
How can I reset everything all the way from scratch?


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