Phone broke

Zakhar

My sim card broke. Need help.

Lieux

Zakhar is it totally broken? If yes you can buy a new one in your fizz account or here https://fizz.ca/en/sim-card and you will be able to change the number of your new sim card in your account. You will not loose anything.
https://fizz.ca/en/faq/how-do-i-order-sim-card
If you need more help Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Andrée

Zakhar,
You can also get a new Fizz SIM card at a participating Couche-Tard. You should call first to see if they have any.

Carolyn V.

Hi, you can contact Fizz on Facebook. Employees will respond to you and they can help you to get a new sim card. I hope this answer your question.

Fizzy

Hi Zakhar

You can buy a new SIM card if your card or phone was lost or stolen. Here are the instructions to replace your SIM card.

To order a new SIM card, go on your account
Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
https://fizz.ca/en/faq/how-do-i-order-sim-card

For your convenience, you can also pick up a SIM card at Coop UQAM or Couche-Tard in the Montreal area: https://fizz.ca/en/sim-card#stores (call ahead to be sure they have it in stock).

Once you have the SIM card, in order to activate it, please contact Fizz on chat (their only secure communication channel) and provide Fizz with a picture of an ID card that has your name and home address alongside with the activation code of the new SIM (a picture of the code so they can activate the new SIM card on your account).

You can contact Fizz support on Live chat by using any of our FAQs in the Solutions Hub, such as this one: https://fizz.ca/en/faq/lost-stolen-mobile
You just need to open an FAQ help page, and after 10 seconds the chat bubble will appear in the bottom right corner of the page.

Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

p.s. @sman, this seems to be the new procedure that Fizz has implemented (at least for now).

sman

@Fizzy, Why I need to give my ID card? Fizz does not know me I never gave them my ID
Fizz is 100% online, they should use the information on my account, moreover, they have the option to change the SIM on the site

Whizz

Hello Zakhar,
We're truly sorry to hear this. I took a look at your account and saw that you were already able to get a new sim from a Couche Tard and you contacted us for the change of sim. The plan also appears active and in good standing as well. If you'd like, you can check our page for steps on how to see if your services are working successfully after the change of sim: https://fizz.ca/en/faq/how-test-my-fizz-line
Thank you so much and I wish you a wonderful day,
-Ioana