How to find out I'd I'm being dosed

Dryden

I game and it seem sometimes I get dosed as I lose internet connection even with a cable and wanted to know if my ISP could help me

Lieux

Dryden if with a câble ethernet you still loose internet you need to reach fizz. Did you try a factory reset of your modem? https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Dryden

Sorry you are having internet issues.

Please try unplugging your modem from the electrical outlet for at least 1 minute. Also unplug the coaxial cable from the coaxial outlet and the modem respectively, then plug it back in the outlet first and then in the modem, then try restarting the modem.

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection. Be aware that you may need to redo the modem configuration.

If the problem persists, you can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hi Dryden,
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
I just checked on your account and on your connection signals where I can see that they are within the optimal parameters.
Andrei

So_AR

You can ask customer service by chat, so they can check your connection?

JoanMr

Hey,
Is your question answered? If so, please chose the best answer and close this topic
Have a good day