I will like to pay my phone?

Kevin M. #34936

Help me pay my phone

Mike

Hi Kevin,

This is a duplicate of this message

https://community.fizz.ca/questions/2507452-will-pays-phone

I can only post the same answer, but please give us more info

We are users here

Therefore you had a problem with your payment?

If you need to add a new credit card

1- In your Fizz account, go to My Profile
2- Click on Payment methods.
3- Click on Add a new payment method to add your new payment method.
4- Now make your way to My plans.
5- For each of your plans, click on Manage plan/Payment method, and associate your new payment method.

If you associate a new credit card with your plans, you can also force the payment
My Plans - Manage Plan - Payment method - Make my monthly payment. Once payment has been made, your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm

1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

Whizz

Hello Kevin,
I kindly wish to inform you that, on the account I was able to find, there are no active mobile plans. In this case, if by any chance you currently encounter a payment situation, please reach out to us so we can make the necessary verifications and further help: https://fizz.ca/en/contact-us
It would also be useful in the meantime, if you could check the FAQ Mike provided, regarding how to fix a payment issue.
Thank you so much for your understanding.
Have a lovely day,
-Ioana