Does anyone else have issues with their internet connexion right now ?

Adrien B. #34899

Hi
I live in Saint-Jean-sur-Richelieu and I have been with fizz since early september for my home internet.
I have been disconnected a lot since yesterday. Usually, when it happens (1 time per week), I just restart the modem and the problem just go away. But since yesterday (06 november), I have trouble having a decent connexion. I had trouble playing on the internet today, and I have been disconnected 2 times in 1 hour when playing (I was forced to use my 4G connexion).
Is anyone living in the area experiencing the same problems for a few days ?
Have a good day,
Adrien

Mike

Adrien,
please contact the support, to see in there is a problem in your area

You can also contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Your can also send a message via facebook messanger https://facebook.com/fizzca and click send a message (this is a bit slower)

cathy P. #34906

I'm in Terrebonne just received my modem Wednesday I've disconnected about 15 times already

Whizz

Hi Adrien,
Thank you very much for reaching out to us with this situation.
I checked on your account and on your connection signals where I can see that they are within the optimal parameters.
There is also no incident or maintenance work being performed in the area that could've caused the disruption.
Would you kindly please unplug the coaxial cable from the coaxial outlet and the modem respectively, wait for about 30 seconds, then plug it back in the outlet first and then in the modem, then restart it?
Also, please perform a factory reset of the modem by using a sharp object to press on the small button in the orifice behind the modem for 15 to 20 seconds, then let the modem reboot itself and test the connection.
More helpful information can be found here:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you very much for your understanding.
Have a good one!
Andrei