Technicien did not come?

Haitem

Hello, I have an appointment and the technician did not show up. What should I do?

Lieux

Haitem You must wait tomorrow and reschedule a new appointment
https://fizz.ca/en/faq/how-do-i-manage-appointment-techni...
To reschedule your technician appointment:
1- Log into your account and go to Manage plan.
2- Click on Appointments.
3- Here you will be able to see a complete list of all your past and future appointments.
4- Scroll to the appointment you wish to modify.
5- click on Reschedule.
This will open the booking interface. Select a new day and time slot and click Save.
6- confirm that you wish to cancel this appointment by clicking Cancel again.
And reach Fizz To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Haitem

Hello, this bubble never pops up and I need someone today, we have work to do, I can’t reschedule.

Lieux

Haitem try again and the bubble will appear but you need to be connected first in your fizz account ...bottom right ...
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/what-payment-methods-can-i-use
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hi Haitem,
I understand and I'm sorry for the inconvenience.
I can see that you've already contacted us via chat and received a solution there when talking to our agent.
If you require further information, please don't hesitate to contact us back.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Thank you very much for your understanding.
Have a good one!
Andrei