Credit card cancelled, waiting for new card

teresa L. #34839

Hello, The credit card I use for automatic payments to Fizz was cancelled because of fraudulent activity and I am waiting for a new card. How do I make sure that my service will not be interrupted? Can I make a payment via my bank? I think tomorrow is the beginning of my billing cycle.

Lieux

Teresa for this problem reach fizz directly...or ask a friend or family’s member to help you?
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Mike

Hi Teresa

Sorry but Fizz is a prepaid service, your payment is due today at 22h (we are users here)

You can ask a family member or a fried to enter his credit card in your account or you can subscribe for koho service is a prepaid credit card online.

You can also try to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM every day:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/whats-my-rewards-program
3- The green chat bubble should appear after a few seconds in the bottom right corner.

ilham J.

Hello Teresa,
I had the same problem a few months ago. What I did was fill the credit card informations of a family members and then when my new credit came I replaced the old credit card infos by the new one.

Ariane P. 70031

Contact support Fizz as soon as possible or if you have a second credit card

romain C. #8601

test
tis is a test because I can't seem to be able to post anymore

LemonHead

Contact fizz on this one

sman

Teresa when this happened to me I ask to my brother to enter is cc

Poposlick

I know that Fizz accepts KOHO prepaid card if that helps.

Whizz

Hello Teresa,
I took a look at your account and saw that you were able in the meantime to update your payment method and the payment successfully passed for your plan. You can also see it by going to My Plans - Transaction History.
For future reference, payments made directly via bank are currently not possible, but you can check the FAQ provided by Lieux for what payment methods can be used on our side.
If you need further assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Have a lovely day!
Ioana