I got charged for a device gateway why?

bm2495

I got charge for a modem or device or something for 150dollars, for an address I discontinued months ago, and I returned the device back then they confirmed they received it.. I got a new device for a new address and I installed it myself why am I getting charge 150 dollars thats crazy I cant afford that especially for a device Im not using ? why am I getting charged for this please help.

Fizzy

Hi Bm2495

It seems there was a mix up. You will need to contact Fizz and show your proof of return.
After confirmation, they will refund the charge back to your card.

You can Live chat with Fizz support from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on one of the help links from the Solution Hub, like this one: https://fizz.ca/en/faq/lost-or-broken-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

sman

Hi
this must be an error, probably a bug in their system, signal this to the Fizz representatives they will help you to solve it.

Whizz

Hi Bm2495,
I understand and please bear in mind that I've replied to the message you've sent us via Facebook Messenger and kindly invite you to provide us with a picture of the receipt that you have from Canada Post there so our team would be able to assist you.
Thank you very much for your understanding.
Have a good one!
Andrei