Setup a plan in Sept. I payed and booked an appointment and the Tech didn't come on 3 separate occas

theo L. #34694

Was referred by a friend back in September. They gave me a referral code and I setup an internet plan and booked an appointment for installation in late September. I assumed they would call (I gave my phone number during the setup) when they arrived so I could let them into my apartment, but never received a call. I scheduled 2 times again after this and both times received no call or any kind of contact besides an automated email saying I missed my appointment. My account was charged and I've received nothing but automated emails, please help.

Mike

Hi Theo,

you should talk with the support to sort it out, since you need to restart the process.

from this page: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

You can reschedule your appointment up to three (3) times. If you try to reschedule a fourth time, your subscription will be automatically cancelled, and you’ll have to restart the process all over.

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Theo,
We're so sorry to hear about this. I checked your account and indeed I see that the appointments appear as missed. I also see that the system has already issued the refund for both subscription orders, it will just take a few business days for your bank to process the transactions and for the funds to reach you.
In this case, I kindly invite you to please reach out to us, so we can make the necessary verifications regarding this and further help: https://fizz.ca/en/contact-us
Thank you so much for your understanding.
Have a lovely day!
Ioana