1 out of 2 SIM card was missing

Jim L.

I order 2 SIM cards, but I only received 1 of them. The delivery status showed both cards were delivered. I like to know what happened? The package I got only had 1 card.

Mike

Hi Jim,
usually the support ask to buy a new one and after activating it to ask for the refund.

Try to chat with the support

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux

Jim we are customers like you reach Fizz to know what happened with your order. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Whizz

Hello Jim,
We're truly sorry to hear this. I checked your account and indeed the sim order was for 2 sim cards and the status appears as delivered. If you only received one, I kindly invite you to contact us: https://fizz.ca/en/contact-us so we can be able to make the necessary verifications and further help regarding this.
Thank you so much for your understanding.
Have a lovely day,
-Ioana