Videotron tech killed my internet?

Apostolos

A Videotron tech knocked on my door at 10:30am and said he was going to do some work on the box outside and that i would lose my internet for about 15 min. He left around 12:30pm and now i have no internet. please help! i need the internet to do my work!

Mike

Hi Apostolos,
can you try to turn off the modem for 2 minutes?

You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open this link https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Chris_RefCode_AKTFR

I would also try restarting the computer.

Waldo

Hi Apostolos,
Something similar happened to me last year with Videotron. Came to fix a problem at my neighbour and ended up disconnecting me.
You should contact Fizz support if problem not solved yet ;
To do so, first log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Whizz

Hello Apostolos,
We're truly sorry to hear this. Checking your account, I see that you've reached us regarding this matter and one of my colleagues has already further helped with it.
If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana