SIM card change doesn’t work?

benjamin R. #34568

The page to change my sim doesn’t work. Seems very strange that it just doesn’t work

Mike

Hi Benjamin

you are the second one with this problem today

If you locked your account because you lost your SIM, you need to unlock it before having the opportunity to replace it.

Unblock your plan by sending to Fizz a form Report that you found your phone/sim

https://zone.fizz.ca/dce/customer-ui-prod/#/account/contact-us

Please contact the support in order to receive some help by chat if this does not help, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/lost-stolen-mobile
3- The green chat bubble should appear after a few seconds in the bottom right corner.

So_AR

you only have to restart your phone after you insert it to your phone

Whizz

Hello Benjamin,
At the moment, the change of sim can only be done from our end. I checked your account and I see that you've reached us regarding this matter and one of my colleagues has already helped and the change of sim was done!
If you need additional assistance, for all the information on how we can be reached you can check our page:  https://fizz.ca/en/contact-us
Have a wonderful day!
Ioana