If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.

Website link?

xj
xj Posts: 2
Hi, the link for Change my SIM card does not work on my end, do you have another way to get on that page?

Answers

  • Mike
    Mike Posts: 18,409
    Hi Xj,
    connect to your control panel
    https://fizz.ca/ or https://zone.fizz.ca

    Login top right, click on the man icon go to My Plan -> Manage Plan -> Change SIM Card

    If it does not work, try using your browser in private mode.

    here's how to contact customer support by chat if you still have problems, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-order-sim-card
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • vanigh
    vanigh Posts: 222
    Clean the cash on your browser, or use another browser see if it helps.
  • Fizzy
    Fizzy Posts: 6,450
    Hi Xj

    It looks like this self-serve feature on our account no longer works.

    Whizz wrote:
    "To activate the new SIM card while keeping your phone number and Fizz package, I invite you to contact us directly in private by chat so that one of our agents can help you. Here is how to contact us by chat:"

    You can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/lost-stolen-mobile
    4- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Fizzy
    Fizzy Posts: 6,450
    Nevermind, first reply went to moderator, but was immediately approved.
  • So_AR
    So_AR Posts: 776
    You got good anwser
  • Whizz
    Whizz Posts: 7,846
    Hello Xj,
    I kindly inform you that in order to change your sim card, you need to contact us on Live Chat and we will help you further.
    To chat with our Customer Service team: Log into your Fizz account >Then, make your way to the Solution Hub.  With the help of the search tool, access the help FAQ related to your issue. The chat bubble will appear in the lower right-hand corner.
    Have a good day!
    Adelina
This discussion has been closed.