Somebody stole my phone how I can located if switch off

Mansour F.

How I can found it

Fizzy

Hi Mansour

Sorry you lost your phone. Unfortunately if it is off, you cannot use gps locator to track it.

If it was lost, but not stolen, you can try calling to see if the person can help return it to you.

Meanwhile you should notify Fizz support and report the phone as stolen
You can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open this Fizz help page: https://fizz.ca/en/faq/lost-stolen-mobile
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Carlo C.

Mansour, like Fizzy says you can't use gps and if you don't have a tracker app installed you can't locate it.

PsykoB

Is it an iPhone? If yes go to iCloud.com

So_AR

Most phone can be blocked remotely.

Jeremie B. #34420

If it is an iphone you can check iCloud (find my phone) as psychoB said. If this is an Android phone, use your google account to 'find my device' and you can pretty much lock-erase and locate the phone if it is on.

Whizz

Hi Mansour,
Thank you for reaching out to us with this situation and I'm sorry for the inconvenience.
I can see that your plan has been already suspended for your safety so it can't be used by anybody else.
On that note, I kindly invite you to order a new SIM card with which you will be able to reactivate your plan, from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
https://fizz.ca/en/faq/how-do-i-order-sim-card
After you receive it, in order to activate it, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account.
Thank you very much for your understanding.
Have a good one!
Andrei