Somebody stole my phone how I can located if switch off

How I can found it

Answers

  • So_AR
    So_AR Posts: 776
    Most phone can be blocked remotely.
  • If it is an iphone you can check iCloud (find my phone) as psychoB said. If this is an Android phone, use your google account to 'find my device' and you can pretty much lock-erase and locate the phone if it is on.
  • Whizz
    Whizz Posts: 10,169
    Hi Mansour,
    Thank you for reaching out to us with this situation and I'm sorry for the inconvenience.
    I can see that your plan has been already suspended for your safety so it can't be used by anybody else.
    On that note, I kindly invite you to order a new SIM card with which you will be able to reactivate your plan, from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
    https://fizz.ca/en/faq/how-do-i-order-sim-card
    After you receive it, in order to activate it, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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