couldn't return modem/ router?

Dollar

I couldn't return my modem/ router as I was out of Canada and I see that my card has been charged with US$130
I'm not sure how do I request an extension to return those and get the money refunded

Fizzy

Hi Dollar

I don't think you can get refunded before the modem is actually returned. The modem must be returned within 15 days of cancelling your internet service. Otherwise there is a charge of $150 cdn + taxes.

Please contact Fizz support to explain your situation. They can be contacted thru Live Chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-return-my-wi-fi-modem
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Dollar,
I verified your account and you were indeed charged for not returning the modem to us. We'll try to sort this out for you, but to be able to do that, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu