An extra payment was taken after my modem was confirmed returned. When can I expect a refund?

My account was cancelled on October 3 and the modem has been confirmed as received but a payment was taken on oct 15 that was not supposed to occur.
Kindly return my funds ASAP as you are not entitled to this money.


  • Mike
    Mike Posts: 20,190 ✭✭
    Hi Sharon,

    you need to contact the support since you are suppose to get refunded prorate.

    This prorated refund will be processed once your Wi-Fi modem has been received by Fizz. Based on the date at which you return your modem, expect a delay of approximately 4 to 6 weeks before receiving your refund.


    You can contact Fizz support by chat, from 8 AM to 9 PM everyday:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at
    2- Click on this link:
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 17,927 admin
    Hi Sharon,
    Thank you very much for reaching out to us.
    I understand and rest assured, we will help you out. Can you please provide us with a picture of the receipt that you have from Canada Post?
    The only safe place to do so is, of course, our Live chat option which is our only secure channel of communication.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that:
    Thank you very much for your understanding.
    Have a good one!
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