I received a cancellation email, but i want to keep my internet

I want to keep my Internet

Answers

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,645
    Ricky,
    If you want to get back this service, you must update your payment method.
    Associate after your new payment method to your plan.
    Contact the Fizz customer service by chat.
    Log to your Fizz account.
    Click on:
    https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
    Click on the green chat bubble of Fizz when you see it down to the right of the page.
  • Probably a payment issue, contact support
  • Whizz
    Whizz Posts: 8,545
    Hi Ricky,
    I just checked on your account and, as you were guided by my colleague, the unsubscription order placed by mistake was cancelled successfully.
    Rest assured, you have nothing to fear now as your service will remain active.
    Thank you very much for your understanding.
    Have a good one!
    Andrei
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