Address not showing in autocomplete?

Robin C. #34284

When checking to see if services available at my address, my street name isn't showing in the autocomplete list. There are streets in my town showing up, but not mine.

Mike

Hi Robin
did you try with the postal code?

This morning the community had some problem, I do not know if can be related.

You can always try to contact the support

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux

Robin only solution is to ask directly to fizz. They will tell you if it’s possible or not. Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Robin

There are 2 possible explanations:

1. Try the postal code look-up as suggested by Mike. If your street doesn't show up, it's possible the database is not up-to-date. In this case, please contact Fizz support to confirm whether you are eligible for the service. https://fizz.ca/en/contact-us

2. Your street is not yet wired for cable internet. In this case, you are not yet eligible for cable internet service until the cabling has been setup at street level.

Carlo C.

Robin, I've seen similar situations with the Fizz address database and there's nothing this community can help you with directly. You'll have to contact customer support through the green chat bubble or via Facebook Messenger.

Waldo

Hello Robin, Maybe Fizz support would be able to help with your question, you should contact them:
To do so log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

MichelP

Robin,
It can happen than an adress is not in their database.
I would suggets to contact the Fizz customer service by chat and see with them il you can subscribe to their service.
To chat:
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Click on the grren bubble chat of Fizz when you see it down to the right of the page.

PierDuc

Hi Robin,
Do you know if Videotron is on your street ? if they are, Fizz should be there also.
Contact Fizz support for more info.
First log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

Whizz

Hi Robin,
In order to overcome this situation, please use the ,,I couldn't find my address'' blue text option and complete the address manually starting with the postal code.
If that doesn't work, please contact us so we could take a closer look at the matter.
Here you can find more information about how you can contact us: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei