I did not get the package but it says that it is delivered. Who should I contact?

Nikki W.

I have ordered my sim card, however, it has been a week it has still not arrived.

Lieux

Nikki you can buy a new one online or https://fizz.ca/fr/carte-sim#magasins and Fizz will refund the first. You can reach Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Carlo C.

Nikki, if it's been delivered, it may have been stolen. You'll need to order a second one and once that one is activated the first will be reimbursed. Contact the Fizz customer support to share your situation once you receive it. You can reach them through the green chat bubble or via Facebook messenger.

Fizzy

Hi Nikki

Your SIM card may have been stolen. The delivery company has no access to enter some buildings like Canada Post, so they stick the envelope on the front door.

You will need to order another SIM card and pick it up as soon as you receive a delivery notice. Or If they have a problem with your address, you can give the address of a family member or friend nearby.

The missing SIM card will be refunded after activating the second SIM card. You must contact support for this.

To contact support by chat from 8 am to 9 pm

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blocker in your browser must be disabled.
3- Click on this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
4- The green bubble should appear at the bottom right of the page

So_AR

contact fizz customer service to get more information

Waldo

Hi Nikki,
This happens from time to time. Your card was lost or stolen.
You have to order another card, or get one at Couche-Tard where available, and when you activate your service, Fizz will reimburse the lost card with no problem. To ask for your reimbursement you have to:
Log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.

MichelP

Nikki,
Sorry,
It seems that your sim card has been stolen. The delivery company dont have acces to your mailbox and often, put it in the front of the main door of your building.
If you can purchase it another one sim card in a Depanneur: Couche-Tard of the greater Mtl, it would be a safer solution or order it another and give a delivery adress of someone who you are sure will be there to receive it.
When you have your Fizz sim card, please, contact the Fizz customer service by chat and ask to them a refund of the sim card you havent received.

Whizz

Hello Nikki,
I see that the SIM card has been flagged as being already delivered. If you still haven't found it, to be able to verify the situation and help you further, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu