Not able to install the modem?

Adrian V.

Hello, today I received the modem, I try to install but unfortunately is not working. Only three buttons are lighted (power-lit, downstream-blinking and wireless 2.4-lit). What should I do?

Lieux

Adrian you probably have the simple installation..? Try to unplug the modem to see if it’s change something. And try to unplugged every cable in it. Look here some advice https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Adrian

When you first plug in your Wi-Fi modem, it will make its system update(s). It may need to reboot after about 15 minutes. You have to let it run to fully update.

If you are experiencing any issues, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-install-my-wi-fi-modem
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Gilles

Does the technician check your connection before leaving?

Whizz

Hi Adrian,
After you performed the installation of the modem itself, did you go through the Easy-Connect phase as well?
If not, please consult the link below for more details on how you can do so:
https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Thank you very much for your understanding.
Have a good one!
Andrei