My friend isn’t able to use my referral code?

Joé R. #34082

When my friend tries to apply my referral code, it says invalid. Has anyone else experienced this? What should you do?
Thank you!

Lieux

Joé he must try with another browser or in incognito mode. Be careful with the letters and 1234...or reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Fizzy

Hi Joé

Make sure your friend is using your code correctly. Copy / paste if you need to. Do you have any of those similar looking characters like 'O', '0', 'I', '1'?

In order for someone to use your referral code, you must be a customer with an active plan. Also your friend can use a referral code only when activating their first plan.

So_AR

usually it's work ok. try to copie-paste the code

Carlo C.

Joé, I'll second the advice on verifying the code letters vs numbers. Also, are your payments up to date and you have a valid account?

MichelP

Joé,
Does your friend has tried to add first a new plan with your referral code?
The referral code can be applied only for the first new Fizz plan (mobile or Fizz residential internet).

Olivier R. #3666

Thanks for the question

Michael P. 72994

Hi. Because the referral works only the first time registration, sometimes in subscription process, if you stop and retake later or if you go back to previous pages, the system think that you already registered and now is maybe passing for a second subscription.

Whizz

Hello Joé,
Please follow the tips that Lieux and the other community members have provided to you and pass the information to your friend. If the issue is still present, I'm kindly asking you to contact us in private by live chat or via social media: Facebook Messenger or Twitter. Please check the info provided on the following links:
https://fizz.ca/en/contact-us
https://facebook.com/fizzca
twitter.com/fizz_ca
Have a good one!
Radu