Sim card not registered on network

Mishel P.
Mishel P. Posts: 1 ✭✭
Hi, since I received my sim card from fizz and activated it and placed it in the sim card port while my phone was off and turned it on after, it says that I'm unable to text or call because my sim card is unregistered. It's not a new phone it worked perfectly with fido(it's not the same number I had I took a new one with fizz) and is suppose to be unlocked. So what could be the problem?

Answers

  • So_AR
    So_AR Posts: 776 ✭✭
    try to restart your phone
  • Whizz
    Whizz Posts: 18,400 admin
    Hello Mishel,
    I'm sorry to hear about this situation. I checked your account and I see that the line is active and in good standing. In this case, I can suggest rebooting and reinserting the sim and following the other instructions Fizzy suggested as well. If after this you still encounter a situation, I kindly ask you to contact us with all the necessary information, so we can be able to further help: https://fizz.ca/en/contact-us
    Thank you so much for your understanding.
    Have a lovely day,
    -Ioana
This discussion has been closed.