Why do I need an appointment if I chose the self installation?

There are no appointments available before 2 weeks and I was hoping to get internet ASAP. I don't really understand what the appointment is for if i'm doing self installation. Is the appointment really necessary?


  • Whizz
    Whizz Posts: 8,881
    Hi Chloé ,
    The appointment is needed because a technician needs to come and check the connection, in order to make sure everything is working properly following the installation of the modem.
    Even if you will do the self-installation, an appointment is a must for a technician to come.
    Also, if you didn't find any earlier appointments, then it means that all the spots are taken due to the busy program the technicians have.
    More details can be found here:
    Thank you very much for your understanding.
    Have a good one!
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