Can't I use the data network in Toronto?

Hunsam Posts: 6 ✭✭
Hi there,
I flied from Ottawa to Toronto and I cannot ser the '4G' sign on top of display. Can't I use the data in Toronto? And also when I went to Carleton Place which is near from Ottawa, I couldn't use. Isn't Carleton Place being covered?


  • Manny L.
    Manny L. Posts: 96 ✭✭
    Hi there, you should definitely be able to so I would contact support, they should be able to help with this. There are 3 ways to do so:
    Go to this page (any article will do)
    Log in if you're not already.
    The business hours are every day from 8 a.m. to 9 p.m. (EST).
    Wait 5 seconds for the bubble icon to appear at the bottom right of the browser and click on the icon to chat with support. Try a different browser if you have issues getting the bubble to appear.
    If the chat bubble does not appear, this means that the number of sessions waiting for answers surpasses their processing capacity. If that happens, send them a private message via Facebook Messenger or Twitter.
    You can also send a message via facebook messanger and click send a message (this is a bit slower but they'll get back to you for sure)

    You can also fill out a contact form from your account. Once logged in, from the account panel go to My Profile → Contact Form (the subjects are limited but just choose the closest to your issue) and fill out the form and someone will email you back at most the next day.
    Good luck!
  • Whizz
    Whizz Posts: 18,400 admin
    Hello Hunsam,
    Apologies for the encountered issue.
    Have you tested out with the suggestions Fizzy has provided? Is the mobile data working well now in Toronto?
    If the issues still persist, please contact us directly.
    Thank you for your understanding.
    Have a good day.
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