How do I find my street name to set up a new acct. ?
Michael M. 74074
Posts: 1 ✭✭
in Internet
i was trying to set up my new acct. for the internet but the street name doesn't come up.
18
Answers
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Hello Michael,
Have you entered your postal code correctly ?
Are you sure Fizz is available in your area ?
If you still cannot find your street to set up your account, you should contact Fizz this way :
First log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.
Hope this helps.9 -
Hi Michael
Go to https://fizz.ca/en/internet
Then select your plan, then click on Next
and enter your postal code, does your address show up on the list?
Otherwise click on "I can't find my address"
Then enter your postal code followed by your street number.
BTW this is a good time to join Fizz as they are giving $40 bonus credit to new customers.
https://community.fizz.ca/questions/2453175-updated-referral-bonus-40-nov-18
If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose any code.
To be transparent, both parties will receive the bonus credit once you have paid your second bill.8 -
Hi Michael,
I hope you were able to find your address in the system.
If not, you may want to try to contact Fizz for additional help :
To log into your Fizz account.
Make your way to the Solution Hub.
On the help page pertaining to your issue, click on the chat bubble located in the lower right-hand corner.
The chat service is available every day from 8 a.m. to 9 p.m. EST. The chat bubble won’t appear outside of these business hours.8 -
Hello Michael,
Sorry for the situation encountered.
Can you please let us know if you tried the steps our community members suggested? Did you tried to enter the address manually?
Here you can find more details regarding the subscription to the internet: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
Please reach us back if you encounter any other situations. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina2
This discussion has been closed.