Unable to access any data when outside of usable WIFI connection.

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Kenneth A.
Kenneth A. Posts: 2 ✭✭
I am unable to access any data other WIFI data. Is there something that needs to be installed or activated?

Answers

  • Fizzy
    Fizzy Posts: 10,904 ✭✭
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    Hi Kenneth

    Maybe you need to setup APN on your phone.
    You can check here: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet

    If all looks good and you cannot use your phone, you can contact customer support by chat, from 8 AM to 9 PM every day:

    1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
    2- Click on this link: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
    3- The green chat bubble should appear after a few seconds in the bottom right corner.
  • Whizz
    Whizz Posts: 19,116 admin
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    Hello Kenneth,
    Apologies for the encountered issue.
    I have verified your account and everything appears to be fine. Have you looked over the FAQ bellow to see if your phone is compatible with the Fizz network?
    https://fizz.ca/en/faq/compatible-devices
    If the phone is compatible and is an iPhone I suggest to verify through wi-fi if you have the latest iOS and Carrier updated to Fizz version 41. If the phone is an android, please take a look over the link Fizzy provided.
    If the problem with the mobile data persists, please reach us directly by chat or Facebook Messenger.
    Thank you for your understanding.
    Have a good day.
    Catalin
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