"You dont have access to this service"

Reda H. #33339

When I try to make a call or send a text message, I get an error saying I dont have access to this service even tho my Data is working, support said they fixed it but i didnt fix anything

Fizzy

Hi Reda

Sorry you are having issues with service.

For this issue, you will need to contact Fizz support again. Hope your service will be fully working soon!

Mando1

Hi Reda,
I think you should try to contact Fizz again via chat.
In this forum, we are only customers like yourself.

Fizzy

Reda,

Be sure to logon your Fizz account to confirm that your payments are up-to-date.
Also you must be in your coverage area to be able to use your plan services.

You mention that your mobile data appears to be working. Make sure you have disabled wifi when you are trying to use mobile data.

Here are some other tips from Fizz: https://fizz.ca/en/faq/abcs-fizz-mobile-services

Whizz

Hello Reda,
Apologies for the unpleasant situation.
I have verified your account and the ticket towards our technical team was re-opened and they will look further into the matter. Once we will have updates from them, we will notify you by e-mail as well.
Thank you for your understanding and patience.
Have a good day.
Catalin