Why can't I verify my email address when trying to buy a new phone?

Daniel A. 72145
Daniel A. 72145 Posts: 8 ✭✭
in Phones
I'm part of the beta test for purchasing a new phone through Fizz. I'm trying to purchase an iPhone 11. When I select it and go to the next step it asks me to verify my email address, even though it has already been verified. If I click to get an email to verify it again anyways, the link in the email leads me to a page that says that my account is already verified. But I still cannot move to the next step in the purchasing process. Any ideas? Or is this just a glitch since it's still in beta?

Answers

  • Fizzy
    Fizzy Posts: 11,798 ✭✭
    Hi Daniel

    Sounds like you are doing everything correctly.

    Please contact Fizz support to notify them of this issue you're having.

    Have a good day!
  • Danny M. #31189
    Danny M. #31189 Posts: 378 ✭✭
    Hello Daniel, this is a beta so I would contact Fizz with the exact step to reproduce the issue :)
  • Whizz
    Whizz Posts: 23,079 admin
    Hello danielA,
    Apologies for this unpleasant situation that you've encountered.
    I've checked your account and saw that you've reached our support department, as Fizzy indicated, and they've provided you a solution for this unpleasant inconvenience.
    If you encounter anything else, don't hesitate to contact us by following the FAQ https://fizz.ca/en/contact-us with our contact methods.
    Have a good one!
    Nicolae Bogdan
This discussion has been closed.

Categories