Why is my data not working after I bought it?

gabriel B. 73434

I bought 2gb of data in add on and it not working

Pascal

Try too restart your phone or wait 1-2 hours for activating

Whizz

Hello gabriel,
Apologies for the encountered issue.
Please try rebooting your mobile phone and verify in it's settings if the APN are setup correctly ( if you are using an Android phone) or if you have the latest iOS and carrier updated to Fizz version 41. A few more helpful tips can be found here:
https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
Also make sure that your phone is compatible with our data frequencies so it can work.
https://fizz.ca/en/faq/compatible-devices
If the issue still persists with the data add-on, please reach us directly by chat so we can verify further with you.
Thank you for your understanding.
Have a good day.
Catalin