I can’t see the devices on the fizz app?

Bruno B. 67245

My tablet connects to the Wi-Fi in the settings but there is no connection of it. Plus I do t see the table on my list of devices on the fizz Wi-Fi app

Fizzy

Hi Bruno

You can also open a browser and go to http://192.168.0.1/login.htm (enter user:cusadmin and your wifi password) to manage your modem and see all the connected devices.
Go to "Security" >> "Device Filter"

If you accidentally blocked wifi on your tablet, you can also unblock it there.

If the Fizz Wi-Fi app isn't working, you can uninstall it and then reinstall again.

MichelP

Bruno,
Try to unstall your Fizz app
and re-install it after.

Miles

I'd remove the wifi connection from the tablet and try connecting to wifi again. Also check the tablet doesn't have any static IP info entered on the adapter.

So_AR

you can contact fizz customer service if that doesn't work. Normally is straight forward. Try again the step from the begining

Pascal

The best thing to do in this case is to contact technical support giving as much detail as possible about your problem.

You can reach them by following the instructions on this link https://fizz.ca/en/contact-us

Whizz

Hello Bruno,
I have verified and verything is alright in our tools and the connection should work properly.
Did you follow the steps our community members suggested?
You can as well consult our page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
Please reach us back if the situation persists. We are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Have a great day!
Adelina