Reschedule appointment but there is no option to do so?

Leslee

I just signed up and made a mistake in entering the address. I also need to reschedule appointment but there is no option to do so.

Julien C. 19625

People said they had to wait 24h. Others said they could only reschedule after the date they chose.

You should explain your situation to Fizz support by going here and click the green bubble on the bottom right: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Fizzy

Hi Leslee

If you just signed up today, you'll need to wait 24 hours before you can reschedule or cancel your appointment.

If you want to contact Fizz support, the chat is available between 8 am and 9 pm everyday at
https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

You also made a mistake on your address? You may just want to cancel that appointment and start over. If you're a new customer, remember to use a referral code when you activate.

This is a good time to join Fizz as they are giving $40 bonus credit to new customers.
https://community.fizz.ca/questions/2453175-referral-bonus-40-oct-15

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes
You can choose any code.
To be transparent, both parties will receive the bonus credit once you have paid your second bill.

Whizz

Hello Leslee,
I have verified and see that you've managed to contact us on the Live Chat, and my colleague helped you further. The order of the internet is canceled and you can create a new one at the correct address. You can check our page, for more details regarding subscription to the internet: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet
If you need anything else, we are available between 8 am and 9 pm every day or any time at https://fizz.ca/en/contact-us
Have a good day!
Adelina