No audio - Canada/US call

Lydia M. #33180

I have been with Fizz for 6 months. No previous issues with call audio. Added US calling add on. successfully place & received calls but not audio either way. tried headphones and speaker. no change. help?

Fizzy

Hi Lydia

Please try restarting your phone

Are calls working well when you talk with others?

Also can you try calling with another phone?
Without some more troubleshooting, it can be difficult to tell if the problem is hardware related, with Fizz mobile service, or maybe even at the other end.

Whizz

Hello Lydia,
Apologies for the encountered issue.
While in a call have you verified if the volume was not lowered to 0 by pressing the volume buttons on your phone's side? Also have you tested out the suggestions received from Fizzy?
If the issue still persists, please reach us directly by chat as we would need a few more tests and details. To reach us directly, please use the link bellow in the private/incognito mode of your browser.
https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Thank you for your understanding.
Have a good day.
Catalin