My personal router is not getting a signal from the Fizz router

Chris C. #33083

I just setup my Fizz modem. The wifi is not consistent so I wanted to install my own router. I followed the steps here https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz and when I plug a network cable from the fizz modem to my router, it's not getting a wifi signal.
The lights at the back of the Fizz modem are green for other devices plugged in but for my router it's an orange light.
I have the same issue with my Linksus 8-port switch. The light on the back of the Fizz modem is orange and not green...
I reset the Fizz modem completely and started anew and the same thing happens.
Any suggestions?

Fizzy

Hi Chris

Try turning off all your devices first. Wait a few minutes before restarting.

If nothing changes, do a factory reset of the modem (press and hold the small button behind the modem for 10+ seconds). Then set the modem to bridge mode. Turn it off. Plug in your router and restart modem & router. Hope this works!

Whizz

Hello Chris,
I have verified in my tools and your modem is online, so everything should work properly.
Can you please try the steps that Fizzy suggested and contact us back if the situation persists?
Here you can find the ways to reach us: https://fizz.ca/en/contact-us
Thank you, have a great day!
Adelina