Hi my payment failed and I updated the payment method but still cut off my wifi, what can I do to re

Santiago O. #30776

Please help me how can I speak with the Customer service because I updated that yesterday after I saw the email of failed payment but still with no wifi

Fizzy

Hi Santiago

Please try restarting your modem.

Also login your account to make sure payment was made on your plan.

Access your plan, then your payment method. If you see the "Make payment now" button, click to make a manual payment and your service will be restored within 2 hours.

In case of problem, you can contact Fizz support by chat from 8 am to 9 pm
1- Log in to your account (see top right).
2- Any ad blocker in your browser must be disabled.
3- You must be on a help sheet: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green bubble should appear in bottom right of the page

Carlo C.

Santiago, make sure to apply the new payment method to all services as well if you have both phone and internet. This is done manually and not automatic.

MichelP

Santiago,
If you have made your payment, a delay of 2 hours is required to get the service again.
Or
Please, contact the Fizz customer service by chat.
First, log to your Fizz account.
Click on:
https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information
Click on the green chat bubble of Fizz when you see it down to the right of the page.

Whizz

Hello Santiago,
Apologies for the situation experienced.
Checking your account I could see that your payment passed and your plan is active.
Could you please restart your modem and test your connection?
Thank you for your understanding.
Have a good one!
Nicolae Bogdan

Manny L.

You'll want to contact them for that

LemonHead

I would contact them through chat to get it resolved as fast as possible

Michael P. 72994

Hei Santiago,
Fizz do not cut only wifi, if your payment fail, the may cut everything Internet and Mobile (Voice, SMS and Data) services. If your problem is wifi, and all your devices lost wifi, problem is the modem. Try to restart modem. If is just one device (your phone), try to see wifi settings of the device.Fizz is not responsible for losing WIFI.
Let me know your situation.

Mihai P.

Hi Santiago.
We talk here about WIFI, about Internet or about Data on phone cell?
If only your WIFI is down, but all other services are ok, is not because of FIZZ, just try to restart the modem.
If all your services with Fizz are not working, than may be a problem with your missing paiement.
Please precise, and I'll explain further what to do.

Michael P. 72994

Hey Santiago! Did you fix the wifi? Can you give us a feedback to know what the problem was?