Why doesn't my modem connect to internet after a power outage?

Vedran

We had a short (like 2 minutes) power outage this morning and now the Modem won't connect to the internet... It turns on, power symbol on the front is on but that's it. tried deconnecting and reconnecting the power cable as the faq states but still nothing. HELP

Fizzy

Hi Vedran

Please try unplugging it from the electrical outlet. Wait a few minutes before retrying. Hope this works.

If problem persists, you can contact customer support by chat, from 8 AM to 9 PM every day:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Click on this link: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
4- The green chat bubble should appear after a few seconds in the bottom right corner.

MichelP

Vedran,
First, Try to reconnect the modem to the electrical outlet.
If nothing works after a few minutes.
Please, contact the Fizz customer service by chat.
Log to your Fizz account.
Click on:
https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
Click to the green chat bubble when you see it down to the right of the page.

Carlo C.

Make sure you respect the "wait a few minutes before replugging it in" comment from Fizzy since the modem needs this to fully reboot.

Whizz

Hello Vedran,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached out to our support department, as Fizzy and others indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to check our solution hub or check the FAQ's other members provided.
Have a good one!
Nicolae Bogdan

Manny L.

Mine does that too, usually I'll reset it

Mihai P.

Hi. Sometimes, after a power outage, when the power come back it may come in waves on/off repeatedly, and some devices may be affected or even bricked.This is the case of your modem or their connecting devices.
You already did all you can do to reconnect to Fizz network now is time for Fizz to check their side..
As you contacted Fizz, they will make some other tests (on network), and if everything is correct, they will proceed surely to change the modem.
Cheers!

Michael P. 72994

Hi. Did you have a resolution to your problem? Please share with us.