Didn't receive my 2 sims, it said returned to sender?

DANIEL A. 72700

I didn't receive my 2 sims that I ordered 2 weeks ago, i checked online said returned to sender, what i should do now?

Ariane P. 70031

That's strange contact support as soon as possible

Danny M. #31189

Contact Fizz, that means there was an issue with the address and the delivery person could not locate your building.

Lieux

Daniel it could be because you are in an apartment and it’s difficult for fizz to let your letter with your sim at your door. Reach fizz by chat and they will refund you but first you can buy 2 news but if you can give a different address at a friend house or family...
Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Billy M. #20927

Contact support on facebook messenger Very fast answer

So_AR

it's happen a lot, contact fizz customer service

Alzhi

You should contact the support. Perhaps an appartement number is missing or the address is incorrect.

Mihai P.

Hi Daniel,
It happen but is not normal. Please, contact Fizz customer service to send them again.

Whizz

Hello DANIEL,
Apologies for this unpleasant situation that you've encountered.
I've checked your account and saw that you've reached our support department, as Lieux and other members indicated, and they've provided you a solution for this unpleasant inconvenience.
If you encounter anything else, don't hesitate to check our solution hub or the FAQs other's members provide to you, in their comments.
Have a good one!
Nicolae Bogdan