I have no internet connection?

Vincenzo R.

All day trying to reboot did factory reboot and still NO internet

Fizzy

Hi Vincenzo

Are we taliking about the mobile or residential internet?

For the residential internet, please unplug the modem from the power outlet and verify if the coaxial cable is tightly screwed in both ends, preferably to fully unscrew from both sides, then connect it back in to make sure it is properly connected. If the issue still persists, please take a look over the link below which has a few useful tips as well:
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

In case it still will not reconnect, please contact Fizz directly by chat using the link above.

Contact Fizz customer support by chat, from 8 AM to 9 PM everyday:
1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Whizz

Hello Vincenzo,
Apologies for the encountered issue.
I have verified your account on my end and I see that an appointment with a technician has been registered for the issue with the internet to be corrected.
Hope everything will turn out well.
Have a good day.
Catalin