Data problem

KEZIAH

I paid my monthly bill but cannot get access to data and calling

Lieux

Keziah you can’t call ? Did you activate your Sim? Is your phone ok with Fizz and unblocked? Do you have access to your account? Because you have many problems I encourage you to reach Fizz directly Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

For data you need to verify your plan. And verify if your phone is ok with data and the APN too.
https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Danny M. #31189

You should restart your phone and wait an hour.

Davide Q.

Your best bet is to call customer service
Make sure everything is in check

Fizzy

Hi Keziah

Once your payment has been received and confirmed by Fizz (please allow a delay of up to two hours), your plan will be reactivated.

source: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

If your service is not restored within 2 hours, please try restarting your phone.

Whizz

Hi Keziah,
I can see here that following a payment failure that was then fixed, your plan was resuspended on October 4th and it's now active and running.
Please try to restart your phone and if you still can't use your services, kindly contact us right away or at your earliest convenience so we could assist you with that.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding.
Have a good one!
Andrei