Lost sim how to I replace it?

Just what to know how to get another sim and keep the number that I have with it?


  • Whizz
    Whizz Posts: 20,121 admin
    Hi Jeff,
    I kindly invite you to order a new SIM card that we will be able to assist on replacing under your plan, from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
    After you receive it, in order to activate it, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account.
    You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
    You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
    Have a good one!
This discussion has been closed.