Lost sim how to I replace it?

Jeff A. #32801

Just what to know how to get another sim and keep the number that I have with it?

Mike

Hi Jeff
you need to order a new one, you should also disable the previous one when you receive the new one change the SIM in the plan (My plans > Manage > Change SIM card)

Start with report it
https://fizz.ca/lost-stolen-mobile-form

This is the full guide
https://fizz.ca/en/faq/lost-stolen-mobile

Lieux

Jeff yes you can buy another sim and reach fizz to activate it with the same number. The manual here will explain how to do it. https://fizz.ca/en/faq/lost-stolen-mobile
And to reach Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

So_AR

You can just reorder one in your Web account

Fizzy

Hi Jeff

Here are the instructions to replace your SIM card

You can buy a new SIM card if your card or phone was lost or stolen.
1. Go to My Plans in your Fizz account.
2. Scroll to the Plan you wish to change.
3. Click on Manage and choose Change SIM.
4. Select Order a SIM card.
5. Select your reason for ordering a new SIM card and click Continue.
6. Add your shipping address. This is the address where we will ship your SIM card. It may or may not be the same as your home address.
7. Choose your shipping method.
8. Select a payment method and click Submit order to pay for your SIM card.
9. ... When you receive your SIM card, go back to Change SIM and select Activate your SIM to replace it.

For your convenience, you can also pick up a SIM card at Coop UQAM or Couche-Tard in the Montreal area: https://fizz.ca/en/sim-card#stores

Once you have the SIM card, if you have trouble with step 9 to activate it. Fizz invites you to contact customer service by chat to help you activate it while keeping your current number and plan.

Luca S. #32340

You need to order a new one. It should take minimum two days to arrive.

Whizz

Hi Jeff,
I kindly invite you to order a new SIM card that we will be able to assist on replacing under your plan, from Overview-> Get started-> Mobile-> Order a new SIM card, as also shown here:
https://fizz.ca/en/faq/how-do-i-order-sim-card
After you receive it, in order to activate it, please contact us on chat(our only secure communication channel) and provide us with a picture of an ID card where we can see your name and home address alongside the activation code for the new SIM/ a picture of the code so we would be able to activate the new SIM card on your account.
You can contact us on Live chat by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ, scroll through it and after 10-15 seconds the chat bubble will appear in the bottom right corner of the page.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Have a good one!
Andrei