Upstream light is not on

Hareesh

All lights are on except upstream, hence no internet

Mike

Hi Hareesh

this means that you have a problem with your coaxial cable signal, it can be a problem in your sector.

But you can you try to turn off the modem, unplug the coaxial cable wait 2 minutes
Reconnect the cable and repower the modem

You can contact Fizz support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Lieux

Hareesh try to reconnect all the cable and do a reset.
https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If nothing helped reach fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Whizz

Hello Hareesh,
Apologies for the encountered issue.
I see that you have reached us directly and you were informed regarding the issue with the network grid. I have re-verified and the issue appears to have been solved now and your modem shows fully online with all the signals within our functioning standards.
Can you please confirm if everything is ok now?
Have a good day.
Catalin

So_AR

Maybe there is a issues with your signal.