Internet outage?

Patrick T. #32670

Is the internet service down today? I have gone through the faq and followed the indicated steps, but still no service.

Mike

Hi Patrick,
only the support can tell you, probably it is a problem in your sector

here's how to contact customer support by chat, from 8 AM to 9 PM everyday:

1- Connect to your Fizz account (if you have more than one, connect to the one that has the problem) by clicking « Login » in the top right corner at fizz.ca
2- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
3- The green chat bubble should appear after a few seconds in the bottom right corner.

Fizzy

Hi Patrick

Please contact Fizz support: https://fizz.ca/en/contact-us
A fellow customer in Montreal also posted earlier saying their internet is down.

Lieux

Patrick did you follow this manual? https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
Reach Fizz Chat with Fizz.
To chat without problem:
First, connect you to your fizz account.
Then contact them at: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Wait a few seconds to see the green chat bubble down to the right of the page.
When you see it, click on it.
Your chat session begins with Fizz
Please, desactivate the ad blocker on your browser.
Or you can send a message on messenger https://facebook.com/fizzca

Jacqueline E. #31442

Patrick, sorry for that, I'm not at home cannot verify, try to reboot the modem. After that you need to contact the support

Whizz

Hello Patrick,
Apologies for the encountered issue.
I have verified your account and I see that you've reached us by chat and an appointment with a technician has been created for the issue to be solved. Once the technician will arrive at your place, he should be able to fix the issue.
Have a good day.
Catalin