Why am I unable to purchase a sim card?

I am unable to purchase a sim card since this morning (04/10/2020). I get an error message asking me to retry again later.


  • So_AR
    So_AR Posts: 776 ✭✭
    Contact Fizz customer service
  • Whizz
    Whizz Posts: 18,002 admin
    Hi canadien18,
    I understand and I'm sorry for the inconvenience. In this case, I kindly invite you to delete your browser history together with the cache memory and cookies before you try again to place the order.
    Also, you can try to do so from Incognito mode or a different browser or device.
    You also have the option to buy one from Couche-Tard: https://fizz.ca/en/couche-tard-sim
    Thank you very much for your understanding.
    Have a good one!
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