The Fizz deducted 3 times for this month payment, but still told me the payments is failes.

Fizz had deducted from my credit card 3 times of this monty payments, How I could get my money back?

Answers

  • So_AR
    So_AR Posts: 776 ✭✭
    It's happened a lot lately, write fizz customer service
  • Ariane P. 70031
    Ariane P. 70031 Posts: 215 ✭✭
    Sophie, contact the support as soon as possible. Since two weeks a lot of people got your issue. Best luck
  • Whizz
    Whizz Posts: 23,492 admin
    Hi Sophie,
    I just verified on your account and it seems that you were in fact charged 19.15$ on October 1st and again for the same amount on October 2nd. We issued a refund for the 2nd charge that was taken due to an error.
    You can check this out under My plans-> Transaction history. The refund is displayed with a dark blue text and a - sign in front of it.
    Sorry for the error that lead to the double-charge!
    Have a good one!
    Andrei
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